Terms and Conditions
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, payment will be made via pay pal either with a credit/debit card or through Pay pal.
We accept credit, and debit cards as well as Pay pal on-line.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will
indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a
mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the
case of a change of price, we will always contact you first to ensure that the price is acceptable. The price you actually pay on your total order may be a few pence up or down due to VAT rounding, this will be shown on your VAT Invoice supplied with your goods.
PayPal delivers one of the most secure payment platforms in the world. After more than a decade as a leader in online payments, we've learned a
thing or two about keeping your information safer. You get an extra layer of security when you use PayPal. That’s because all your financial information
(like your bank account details and your credit card number) is securely stored and encrypted on our servers.
In addition, your transactions are monitored 24 hours a day, seven days a week, by a dedicated team of security specialists whose sole purpose is to identify suspicious activity and help protect you from fraudulent transactions. If a transaction doesn’t go as planned, or you’re worried about anything at all, like fraud or phishing, it’s easy for you to report issues and get help. On top of all this, we provide additional protection on your eligible purchases and sales through our Buyer Protection Protection policies, described below.
Pay Pal Buyer Protection
If an eligible item that you’ve bought online doesn’t arrive, or doesn’t match the seller’s description, our Buyer Protection will reimburse you for the full amount of the item plus postage and packaging costs. Buyer Protection covers all your online purchases, on eBay or on any other website, when you use PayPal. It also covers you when you make a payment on our website.
What’s an eligible item? Only physical goods that can be posted and aren’t prohibited by law are covered. Here are a few examples of situations where an item doesn’t match the seller’s description: you bought a book and got a DVD, you bought a new item but got something that was used, you bought 3 items but only got 2, the item was damaged during delivery, the item is missing major parts (that the seller didn’t disclose), or you purchased an authentic brand but
got a fake instead. If the seller has accurately described an item, but you’re just not happy with it, that doesn’t qualify for Buyer Protection.
What’s not eligible? Buyer Protection does not cover certain kinds of purchases. These include: digital goods (intangible items), services, property, vehicles (of any kind), custom made items, airline travel, or items that violate our policies (stuff that’s usually prohibited by law anyway). Purchase Protection also does not cover items that you purchase in person.
What’s the process? You must open a dispute in within 45 days of your payment to initiate the Buyer Protection process. If you don’t receive a response from the seller that you’re happy with, you must escalate the dispute to a claim within 20 days of when you first opened the dispute. When you escalate you dispute to a claim, you’re asking PayPal to make a decision. We will then investigate the claim and make a decision on your eligibility in accordance with our User Agreement.
We aim to despatch goods within 2 working days, (ie excludes Saturdays, Sundays and Bank Holidays) of receiving it. Postage starts from£4.49 with a maximum postage cost of £9.99 (except Scottish Highland). Standard delivery is within 2 to 3 days by courier or royal mail first class signed for. Please enquire if express delivery is required. We only despatch goods to the UK mainland. Some heavy or bulky items, are dispatched directly from the manufacturers and will take longer to be delivered, expected delivery times for these items are shown on the individual product pages. If you specifically ask for your order to be left if you are out, we can arrange for a "No Signature Required" delivery or to be left with a third party, ie a neighbour. In this case you agree that we or our delivery agent will not be held liable for any loss, damage, or delay arising howsoever from such delivery of said items.
We try to be as fair as we can with our shipping charges. These charges are a contribution towards shipping and handling, and do not cover the full cost.
Our basic shipping charges are; England, Wales & Lowland Scotland.
Scottish Highlands ( Post codes, IV, HS,KA27/28, KW, PA20-49, PA60-78, PH17-26, PH30-44, ZE, IM, TR21-25)
We do however charge extra for some heavy items, such as Poultry Housing
When you place your order you will be given a complete provisional cost of your order including shipping charges BEFORE you confirm your order. However we reserve the right to amend the shipping charges if you have marked the wrong shipping charge box. The price you actually pay on your total order may be a few pence up or down due to VAT rounding, this will be shown on your VAT Invoice supplied with your goods.
The Consumer Protection (Distance Selling) Regulations 2000
Terms & Conditions for Mail Order Retail Customers
1) Claims for Shortage or Damage to your Order
Any claims for damage or shortage should be made to us within 3 working days of receipt of your order. Claims after this period cannot be considered. If you specifically ask for your order to be left if you are out, we can arrange for a "No Signature Required" delivery. In this case you agree that we or our delivery agent will not be held liable for any loss, damage, or delay arising howsoever from such delivery of said items. No claims will be considered unless all the original packaging is retained for inspection by our carrier's representative.
2) Your right to cancel If you are buying as a 'consumer',
as defined in The Consumer Protection (Distance Selling) Regulations 2000, the Goods may be returned within 7 working days (excluding Saturday and Sunday and any English Bank Holiday) of delivery for a full refund. You may cancel your order for goods at any stage before, and up to 7 working days after, the goods are delivered to you by notifying us in writing at the address or e mailing us at our published email address. We aim to process your order for dispatch to you within two working days of receiving it. This will vary depending on the delivery service you choose. Some items are delivered direct from the manufacturers and may take longer to arrive. Therefore, even if you do cancel your order shortly after placing it, it is possible that we will be unable to prevent any goods you have ordered being dispatched to you and you may then need to return them to us, (see our Returns Policy). If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.
3). Returns Policy
On cancellation for whatever reason you must return to us the unused goods, and the original packaging we have delivered to you. If the goods are faulty, incorrect or damaged on delivery we will meet the cost of return (we will advise you on how to return the goods) and (at our option) repair, replace or exchange any such goods; or refund you for the price paid including delivery charges. In all other circumstances (see para. 2) we will (at your option) exchange the unused goods or refund you the amount paid for the goods only, the buyer shall be responsible for the cost of returning the unused goods in their original packaging, and must take reasonable care of the goods. The cancellation policy does not apply to printed goods of any description, including books and videos, feeding stuffs unless faulty or damaged, or goods specifically obtained, or manufactured by us or our suppliers at your request. This policy is in addition to any statutory rights you may have as a consumer, which remain unaffected.
4). Warranty Claims
Should any product supplied to you from Cornish Smallholder develop a fault after 7 working days following delivery and within the specified guarantee period we should be notified immediately. Should the fault fall within the warranty terms we will arrange for a repair or replacement at our option. You should not return the goods unless specifically asked to do so by us, when you will be given a "returns" reference number.
We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other
hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or
any other cause not within the reasonable control of Cornish Smallholder. Cornish Smallholder strongly recommend that livestock, eggs etc. are not booked until all goods are received and checked. Property and title to the goods remains with the Seller until paid for in full and Buyer shall allow access to repossess the goods at any time until full payment is received. The Seller reserves the right to clear any cheques before dispatch of the goods.
If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force. We cannot guarantee that the appearance and/or colours of products shown in our catalogue or On Line shop exactly match the appearance and/or colours of the physical products themselves. Any advice provided by anyone at Cornish Smallholder is provided to assist you with
selecting the appropriate product. Any advice is provided in good faith on the basis that the information supplied by you is complete and accurate. The advice
should not be relied upon in substitution for appropriate professional expert advice for example a Veterinary Surgeon, Environmental Health Officer or
electrical engineer. To the extent permitted by law, Cornish Smallholder accepts no liability for any loss, damage or injury arising as a consequence of the advice provided, or goods supplied.
These terms and conditions and any contract between us shall be governed by and construed in accordance with English law and the English Courts shall have jurisdiction over any disputes between us.
In these terms and conditions:-"Working day" means every day of the year except Saturdays, Sundays, English statutory and public holidays;
"You", "Your" and "buyer" means the purchaser of the goods, "Us" and " Cornish Smallholder " means Cornish Smallholder.